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Policies & Disclosures

DISCLOSURES

Affiliate Program

In accordance with the Federal Trade Commission (FTC) regulations, some of the content you see within our website may contain affiliate links for products we love. If you take action (i.e., subscribe, purchase, etc.) after clicking on one of these links, then we earn money towards our business at a small commission. We promise to use it towards sharing more creativity with you all!

Our opinions findings, beliefs, experiences, or findings on topics ad products are purely our own. Any product claim, statistic, quote other representation about a product or service should be verified with the manufacturer provider or party in question.

RETURN & REPLACEMENT POLICY

HANDMADE RESIN CROCHET HOOKS

**Note: Starting 27 September, 2020 all returns & warranty claims will be processed as store credit due to our military obligations. In the event we are out of stock at the time of the request, you will be offered a refund in the amount of your original purchase. With the exception of this note, the policies below still apply.

Returns: We understand there are individual preferences that we can’t always predict. If at any point within 15 days of receipt of your hook you are not completely satisfied we will honor a return. All returns must have proof of purchase and the customer is responsible for the cost of return shipping. Refunds for returns will be granted upon receipt of the returned product in its original gift box (box with foam insert) in order to ensure it is protected during transit. The amount of the return will be the total amount of the returned product paid at time of purchase minus shipping. Crochet hooks not returned with their original packaging as described in this policy will not be eligible for return. 

Replacements Due to Defects: We have put our crochet hooks through extensive testing which analyzed drops and strength testing (tensile and bending) – we are confident your hook will not break under normal crochet use However, in the event your crochet hook head does break under normal use, or is defective, please contact us within 90 days at support@crochicstyles.com for a one-time replacement. Normal use does not include dropping, storage (lack of care), or other events that are not part of normal crochet practice. Please keep in mind when caring for these hooks that if they are dropped onto a hard surface there is a likely chance that they will break, which is not covered. For more information on care instructions, please review our Care InstructionsClaims under this warranty must have  proof of purchase. Customer must contact us for a pre-paid return shipping label  in order to send the defective crochet hook back to us for our analysis.  Upon our receipt,  we will process your replacement. Each hook is individually handmade and we therefore cannot guarantee the color of the replacement matching your original.

Please note note that CroChic Styles® offers various “collections” (i.e., “Limited Edition”, “Winter Collection”, etc.). When a “collection” is deemed no longer available, we are unable to promise returns/exchanges/replacements for the specific hook color scheme design. 

Crochet Patterns

Due to the nature of the way crochet patterns are delivered (i.e., PDF, etc.), these are non-refundable purchases. If you have any problems/issues with the pattern, please feel free to contact us for assistance.

Finished Crochet Products

At CroChic styles we want you to be satisfied. Unfortunately, for crochet or kitchen items we cannot accept returns unless there has been damage to the item prior to receipt. Every item is handmade and carefully inspected prior to being sent out to you. In the event that you receive your product in a damaged state or it has a defect, please Contact Us within 15 days to discuss the issue. Returns, refunds and exchanges will be handled on a case-by-case basis.

Yarn PRODUCTS

Hand Dyed Yarn
Hand dyed yarns are not eligible for returns or exchanges. If you are unhappy with your yarn, you are eligible for in-store credit.

Destash Yarn
Destash Yarns are yarns that have been purchased for material use and have either: (1) Not been used; or (2) Partially Used.  Due to the nature of the yarn, they are not eligible for returns/exchanges.

PRIVACY POLICIES

CroChic Styles is committed to keeping your information safe.

INTERNET COOKIES

According to the FTC, “A cookie is information saved by your web browser. When you visit a website, the site may place a cookie on your web browser so it can recognize your device in the future. If you return to that site later on, it can read that cookie to remember you from your last visit and keep track of you over time.” These cookies will:

  1. Collect information about the pages you view and your activities on the site
  2. Enable the site to recognize you, for example by:remembering your user ID
  3. Offering an online shopping cart
  4. Keeping track of your preferences if you visit the website again
  5. Customize your browsing experience
  6. Deliver ads targeted to you
COPYRIGHT
  • You may not sell our patterns or claim them as your own.
  • You may make items to sell (i.e. on Etsy, at craft fairs) from our patterns, but we ask that you link back to our blog and provide credit for the pattern.
  • You are welcome to share our patterns on social media; however, we would appreciate that you link back directly to our blog post (providing the link) or tag us through social media platforms (i.e., Instagram, Facebook, etc.). No copy & paste of our patterns will be allowed under any circumstances.
  • We advertise and sell “fairytale” themed items. We’ve done extensive research and we will not sell or advertise copyright or trademark items (i.e., Disney, Marvel, etc.). Although items may remind you of a specific character or movie, we will not share or advertise any content that is copyright infringement.
COMMENTS

When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

For more information about internet cookies, please visit the FTC Website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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