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RETURN & REPLACEMENT POLICY
HANDMADE RESIN CROCHET HOOKS
**Note: Starting 27 September, 2020 all returns & warranty claims will be processed as store credit due to our military obligations. In the event we are out of stock at the time of the request, you will be offered a refund in the amount of your original purchase. With the exception of this note, the policies below still apply.
Returns: We understand there are individual preferences that we can’t always predict. If at any point within 15 days of receipt of your hook you are not completely satisfied we will honor a return. All returns must have proof of purchase and the customer is responsible for the cost of return shipping. Refunds for returns will be granted upon receipt of the returned product in its original gift box (box with foam insert) in order to ensure it is protected during transit. The amount of the return will be the total amount of the returned product paid at time of purchase minus shipping. Crochet hooks not returned with their original packaging as described in this policy will not be eligible for return.
Replacements Due to Defects: We have put our crochet hooks through extensive testing which analyzed drops and strength testing (tensile and bending) – we are confident your hook will not break under normal crochet use However, in the event your crochet hook head does break under normal use, or is defective, please contact us within 90 days at firstname.lastname@example.org for a one-time replacement. Normal use does not include dropping, storage (lack of care), or other events that are not part of normal crochet practice. Please keep in mind when caring for these hooks that if they are dropped onto a hard surface there is a likely chance that they will break, which is not covered. For more information on care instructions, please review our Care Instructions. Claims under this warranty must have proof of purchase. Customer must contact us for a pre-paid return shipping label in order to send the defective crochet hook back to us for our analysis. Upon our receipt, we will process your replacement. Each hook is individually handmade and we therefore cannot guarantee the color of the replacement matching your original.
Please note note that CroChic Styles® offers various “collections” (i.e., “Limited Edition”, “Winter Collection”, etc.). When a “collection” is deemed no longer available, we are unable to promise returns/exchanges/replacements for the specific hook color scheme design.
Due to the nature of the way crochet patterns are delivered (i.e., PDF, etc.), these are non-refundable purchases. If you have any problems/issues with the pattern, please feel free to contact us for assistance.
Finished Crochet Products
At CroChic styles we want you to be satisfied. Unfortunately, for crochet or kitchen items we cannot accept returns unless there has been damage to the item prior to receipt. Every item is handmade and carefully inspected prior to being sent out to you. In the event that you receive your product in a damaged state or it has a defect, please Contact Us within 15 days to discuss the issue. Returns, refunds and exchanges will be handled on a case-by-case basis.
Hand Dyed Yarn
Hand dyed yarns are not eligible for returns or exchanges. If you are unhappy with your yarn, you are eligible for in-store credit.
Destash Yarns are yarns that have been purchased for material use and have either: (1) Not been used; or (2) Partially Used. Due to the nature of the yarn, they are not eligible for returns/exchanges.
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