ICICLE | Off the Chain Collection

75% polyester ultra-microfiber non-woven (30% plant-based) with 25% non-fibrous polyurethane binder

New Design Approvals. Once a design has been received, it will take 1-5 business days to provide a design proof. If the seasonal demand is high, we will notify you.

Reorders. Reorders will take 1-14 business days since we have the design on file. Designs will only be kept on file for 2 years.

Each tag request is provided with a digital proof. Payment is not made to fulfill the order until we have your approval. Returns are not accepted for these custom items. If there is an error we made on our end (wrong color, etc.) then we will prioritize your order and replace at no cost to you.

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Can I have multiple designs ordered into one set? No, all customs tags, labels, and patches are ordered seperately.

Can I have multiple colors in my order? Yes, if you order an additional set.

Can I update an existing design on file without a design fee? If you have a simple design, it won't incur a design fee. However, if your design is complex, then we may not be able to make proper adjustments and this will incur an additional fee.

Do I need to pay a design fee for a new label with an existing design on file? Yes, because this requires a new design to be created and formated to keep on file.

Do you rush orders? We prioritize customer service over everything. We ship out orders based on orders readily available. However, if you tell us when you need your order then we can give you a realistic timeline of when it can be received. Keep in mind, we are not responsible for shipping delays once it has left our hands.

Our fabric material is designed to be machine-washable.

If the tag is used with Chicago Screws, we recommend removing the Chicago Screws from your item prior to washing/cleaning.